![]() ![]() Your Resort Assistant will assist with booking a taxi and help you with your luggage. On the day you leave (sad thought!), we kindly ask you to be ready for departure by 10:00. Most windows have a tilting mechanism, which enables them to remain partially opened a very useful feature if you like a bit of fresh air at night. This is an energy saving measure controlled by the locality. In some cases where the underfloor heating is electric, this will automatically be turned down during peak consumption hours in the afternoon. Most rooms have an individual temperature control dial, where you can set the heating to your desired temperature. If you are using the terrace after 22:00 we would ask that you to be quiet. The main one is to not disturb your neighbours after 22:00. We kindly ask you to abide by the house rules which apply in all Swiss accommodation. Please bear in mind that the chalet is non-smoking indoors, however you are welcome to use the balconies. Please always leave ski boots in the ski room or at your rental shop. We provide slippers and you can of course wear your indoor shoes. Snow melting from shoe soles leaves large puddles and salt stains the floors. It is customary in the mountains to always remove outdoor footwear in the hall of the chalet. Because of the altitude and dry air, one becomes dehydrated very quickly, which is why we recommend that you drink more water than usual. Zermatt water is very pure, it comes directly from 80 fresh water springs situated in the high mountains around us. It is a legal requirement in Switzerland to register your details and that of all your fellow travelers. If you have not checked-in online already, please do so when you arrive at the chalet. Should there be anything you require, please don’t hesitate to ask – we will always do our best. Everyone is here to help you make the most of it. On behalf of the entire Mountain Exposure team, I wish you an idyllic holiday. ![]() ![]() Your Resort Assistant can provide further assistance, should require it, about how everything works. ‘Overleaf’ you will find a summary of the key points related to your chalet, your stay, our services and more comprehensive information about all things Zermatt. We shall in any case be in regular touch with you. We provide a full concierge service, so should you need anything, please don’t hesitate to get in touch with us – you will find a sheet with our phone numbers in this folder. ![]() Your Resort Assistant and indeed the entire Mountain Exposure team are here to help render your stay as enjoyable as possible. We hope that your trip wasn’t too arduous in any event you can relax now and ease into your holiday. We extend a warm and particular welcome to you in your new home at ![]()
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